Returns & Exchanges
JB Hi-Fi is committed to providing quality products and offers a flexible return policy in accordance with Australian Consumer Law to ensure you are satisfied with your electronics purchase. Whether you have changed your mind or encountered a technical fault, we provide several convenient ways to process your return or exchange.
Check Eligibility
Ensure the item is in its original, unopened packaging for change-of-mind returns within 30 days, or identify the specific technical fault for products under warranty.
Gather Proof of Purchase
Locate your original tax invoice, store receipt, or online order confirmation email to verify your transaction and facilitate a faster refund process.
Choose Return Method
Visit any JB Hi-Fi store nationwide for an immediate assessment, or contact our online support team to arrange a return authorization and shipping label for mail-in returns.
Receive Refund or Replacement
Once your return is approved, we will issue a refund to your original payment method, provide a store credit, or organize a replacement unit depending on stock availability.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing